Terms and Conditions


The website, accessible via the address www.rupertcoffee.be hereinafter referred to as “website”, operated by Rupert Coffee , with our address at Donckstraat 27/1 9200 Dendermonde. Registered in the KBO under number BE0788.708.780, hereinafter referred to as “ Rupert Coffee ”.


1. Buyer: any natural person who, exclusively for non-professional purposes, acquires or uses products or services marketed by Rupert Coffee .

2. Distance agreement: any agreement between Rupert Coffee and the buyer regarding coffee products or services that is concluded in the context of a system for distance sales or services organized by the supplier whereby, for this agreement, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement itself.

3. Coffee Products: any coffee product offered for sale by Rupert Coffee on the Website.

4. Website: the Rupert Coffee website, accessible via www.rupertcoffee.be

5. Remote communication technology: any means that can be used for the conclusion of the agreement between these parties without the simultaneous physical presence of Rupert Coffee and the buyer.


1. Unless expressly agreed otherwise in writing in advance, these general terms and conditions apply to every offer from Rupert Coffee and to every distance contract concluded between Rupert Coffee and the buyer.

2. These general terms and conditions apply to every offer from Rupert Coffee as an online retailer to the buyer, any natural person who acquires or uses marketed products and/or services exclusively for non-professional purposes.

3. To place an order, you must be at least 18 years old. If you are not 18, we ask that you have your parent or legal guardian place the order. If we notice that the order has been placed by a minor, we reserve the right to refuse such order.

4. If a Distance Agreement is concluded electronically, the general terms and conditions together with the order confirmation form an integral part thereof; the buyer accepts the application of the general terms and conditions by placing his order and can find them at any time on this website and save or print them.

5. In the event that, in addition to these General Terms and Conditions, specific coffee product or service terms and conditions also apply, and there are differences between the additional terms and conditions and the general terms and conditions, then in principle the provisions of the additional terms and conditions apply above the general terms and conditions, unless otherwise is decided.

6. One or more provisions in these general terms and conditions may only be deviated from if this has been expressly agreed in writing. In that case, the other provisions of these conditions will remain in full force.

7. General terms and conditions used by the buyer do not apply unless expressly agreed to by Rupert Coffee .

8. Rupert Coffee reserves the right to change and/or supplement the General Terms and Conditions at any time for future orders.

9. By using the Rupert Coffee websites and/or placing an order, the buyer accepts these General Terms and Conditions as well as all other rights and obligations as stated on the website.

10. If one or more provisions of these General Terms and Conditions are at any time wholly or partially unlawful, void or for any other reason unenforceable, then this provision will be deemed severable from these General Terms and Conditions and not the affect the validity and enforceability of the remaining provisions. These General Terms and Conditions constitute the entire agreement between the buyer and Rupert Coffee with respect to the subject matter contained herein.


1. Offers are valid as long as they are stated on the website and while supplies last.

2. If the offer is subject to certain conditions, this will be expressly stated in the offer.

3. Rupert Coffee always describes as completely and accurately as possible what they sell and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. In the event that Rupert Coffee uses images for the coffee products and/or services offered, these are displayed as accurately and truthfully as possible. However, to err is human and if Rupert Coffee has clearly made a mistake, it is not obliged to deliver. The images have no contractual value.

4. An agreement is concluded and final when an order confirmation has been handed over to the buyer or sent by email to the email address provided by the buyer, and as soon as Rupert Coffee has accepted the payment transaction with credit or debit cards. has received approval from the card issuer.

5. In the event that the card issuer refuses to agree to the payment, Rupert Coffee cannot be held responsible for delays in delivery and/or non-delivery of the order placed by the buyer. Orders without valid payment made in the name of the registered cardholder will not be accepted or processed.

6. The consumer who purchases coffee products from Rupert Coffee is the end consumer. The coffee products may not be resold in any way.


1. To purchase a coffee product online, the coffee product must be added to the shopping cart, after which the buyer's contact and billing details must be entered. After this, the buyer can choose the method of delivery. After this moment it is no longer possible to change the billing details.


1. All prices are expressed in euros and include VAT or any other tax imposed by the authorities.

2. We use cookies to provide you with the best possible service on our website. If you continue to use our website, you agree to our use of cookies. We keep certain choices of our visitors for subsequent visits to this website (such as language and country choice).

3. The price will be invoiced in the currency in which the buyer placed his order.

4. The buyer owes the price that was agreed upon during the last step of the ordering process and which Rupert Coffee communicated in its order confirmation. Obvious errors in the quotation, such as obvious inaccuracies, can also be corrected by Rupert Coffee after the conclusion of the agreement.

5. Delivery costs are clearly communicated to the buyer. Certain payment methods are subject to further conditions regarding the delivery method and any costs. This will be clearly communicated to the buyer.


1. Payment for orders via the website can be made in the following ways: VISA, BANKCONTACT, MASTERCARD, RUPERT COFFEE GIFT CARD

2. Rupert Coffee may expand payment options in the future. Expansion of the payment options will also be announced via the website.

3. If a credit card payment method is chosen, the terms and conditions of the relevant card issuer apply. Rupert Coffee is not a party to the relationship between the buyer and the card issuer.


1. All coffee products are delivered to the address specified by the buyer when placing the order.

2. Orders are processed and delivered as quickly as possible. Rupert Coffee strives to deliver the order within the time stated in the individual order confirmation. Any delay will under no circumstances give rise to compensation. Incorrectly provided delivery addresses are the responsibility of the buyer and may result in additional costs that will be recovered from the buyer.

3. Products are only delivered to the countries for which the website allows delivery.

4. We do not serve overseas territories for France. For Spain we do not serve islands such as the Balearic Islands or the Canary Islands.

5. Delivery within EU only.

6. If a specified indicative delivery time is not met, Rupert Coffee will not notify the buyer of this. The buyer can always contact Rupert Coffee via the contact form to know a probable delivery date.

7. Shipments are always made at the risk of Rupert Coffee . The buyer therefore does not have to worry about coffee products being lost in the mail. However, if coffee products are returned, the buyer is responsible for transportation.

8. As soon as the coffee products to be delivered have been delivered to the specified delivery address, the risk as regards these products passes to the buyer.

9. From the moment of receipt by the buyer, the buyer must store the coffee at a temperature between 15°C and 18°C ​​and protected from direct sunlight and moisture. Rupert Coffee does not recommend storing coffee in the refrigerator or freezing it.

10. The buyer or any other person must be present at the specified address at the time of delivery of the coffee product to receive it.

11. Rupert Coffee is not liable for failed deliveries if: I. the buyer provides an incorrect or outdated address; II. no one is present at the address specified by the buyer.

12. Rupert Coffee 's total liability for failure to meet its obligations will in no event exceed the purchase price of the coffee product(s) in question.

13. Given the nature of the coffee product, PO box addresses are not accepted.


1. According to Book VI of the Economic Law Code, there is no right of withdrawal for foodstuffs, perishable goods and coffee products manufactured according to the buyer's specifications. Every purchase is therefore final and will not be taken back by Rupert Coffee .


1. Notwithstanding actual delivery, ownership of a coffee product will only be transferred to the buyer after the buyer has fully paid the payment due for this coffee product, including reimbursement of interest and costs.

2. The buyer may not tax, sell, resell, alienate or otherwise encumber the products before ownership has been transferred.


1. The website is offered to you without explicit or implicit guarantees regarding its correct functioning. Rupert Coffee is not liable for damage resulting from the use of the website, regardless of whether it turned out to be correct or incorrect, nor for damage caused by incorrect, incomplete, ambiguous or outdated content or language errors on the website.

2. In any case , Rupert Coffee 's liability for any damage will always be limited to the amount of the last order.

3. Rupert Coffee makes every effort to provide access to the website 24 hours a day, 7 days a week. Taking into account the technical characteristics of the Internet and IT resources, and taking into account the need for periodic maintenance, to carry out update or upgrade work, Rupert Coffee cannot guarantee uninterrupted access and service to the website. In the event of normally acceptable interruptions or disruptions to access, Rupert Coffee will make every effort to resolve the problem as quickly as possible. Such normally acceptable interruptions or disruptions are inherent to internet sales. These cannot be regarded as shortcomings and will not give rise to compensation for damages.


1. Rupert Coffee guarantees that the products conform to the order placed and meet the normal expectations that the buyer may have, taking into account the specifications of the coffee product. Rupert Coffee also ensures that its coffee products comply with all laws in force at the time of the order.

2. The products sold by Rupert Coffee are fresh foods. Rupert Coffee does its utmost to ensure correct and safe delivery, taking into account the freshness of its coffee products, but cannot give an absolute guarantee about the quality of transport. The consumer is also obliged to immediately place the received coffee products in a cool room in order to guarantee the quality of the coffee products.

3. In the exceptional case that the quality of the delivery is nevertheless affected, the Buyer must immediately provide proof of this at the time of delivery. The buyer is always obliged to carefully inspect the coffee products immediately upon receipt. Complaints from the buyer that relate to defects in the coffee product or the delivery that are externally noticeable (for example if the products are no longer fresh or were damaged during transport) must therefore be immediately notified by the buyer to Rupert Coffee . will be notified by e-mail on the same day of delivery.

4. Defects caused by the consumer not placing the product in a cool room on time cannot be recovered from Rupert Coffee .


1. In the event of force majeure , Rupert Coffee is not obliged to fulfill its obligations. In that case, it can either suspend its obligations for the duration of the force majeure or definitively terminate the agreement.

2. Force majeure is any circumstance beyond the will and control of Rupert Coffee that prevents the fulfillment of its obligations in whole or in part. This includes, but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or unavailability at any time. of the website, non-delivery or late delivery from suppliers or other engaged third parties, etc.


1. The buyer expressly acknowledges that all intellectual property rights to displayed information, communications or other expressions relating to the products and/or the Website belong to Rupert Coffee , its suppliers or other rights holders.

2. Intellectual property rights include patent, copyright, trademark, drawing and model rights and/or other (intellectual property) rights, including patentable or non-patentable technical and/or commercial know-how, methods and concepts.

3. The buyer is prohibited from using and/or making changes to the intellectual property rights as described in this article, such as reproduction without the express prior written permission of Rupert Coffee , its suppliers or other rights holders, unless it merely concerns for private use of the coffee product itself.


1. Rupert Coffee does everything possible to ensure 100% customer satisfaction. If the buyer has any complaints about its services and/or products, he or she can contact Rupert Coffee by email at rupert-coffee@hotmail.com . Rupert Coffee has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

2. Every complaint will be handled within 7 working days.


1. All offers and agreements are exclusively governed by Belgian law.

2. All disputes relating to or arising from offers from Rupert Coffee or agreements concluded with it will be submitted to the competent courts and tribunals of Brussels, unless a mandatory legal provision expressly designates another court as competent.


1. For any additional information or comments regarding these general terms and conditions, please contact Rupert Coffee at the following address:

Donckstraat 27/1 9200 Dendermonde.